We take care in everything we do icons

We take care in everything we do

From inclusive hiring initiatives and environmentally friendly center design to our dedication to antibiotic stewardship and eliminating single-use water bottles, we are committed to being a healthcare partner that everyone can feel great about.

Todd Latz, GoHealth CEO

GoHealth’s commitment to excellence and equity in access to patient care, along with our focus on protecting the environment and supporting the well-being of our team, is a natural reflection of our company’s core values. These principles guide our work and drive us forward. With that foundation in mind, we are proud of the important environmental and social work our teams are completing to advance our mission and our values.

Environmental responsibility

Environmental Responsibility

  • Phased out single-use water bottles in all centers
  • Utilize biodegradable gloves rather than latex gloves
  • Helped save ~108k gallons of gas with virtual on-demand care
  • Through small center footprints and more environmentally friendly design, our GoHealth center build-outs produce 66% fewer total emissions, and 27% less on a per-square foot basis, compared to urgent care competitors
Excellence & Equity in Care

Excellence & Equity in Care

  • Expert providers lead the industry in appropriate antibiotic prescription
  • 1 million – and counting – visits from lower income areas and locations with fewer healthcare resources
  • Over $1.3 million in charity care to over 14,000 patients
  • Three Northwell Health-GoHealth Urgent Care centers Autism-Friendly designation
  • Supporting quality LGBTQ+-friendly healthcare and access, earning a perfect score on the Human Rights Campaign’s Healthcare Equality Index in the company’s New York market
Team Members

Team Members

  • Our diverse teams proudly reflect the communities we serve
  • Almost half of our promotions are filled by internal team members
  • Ongoing educational & professional growth development through GoHealth University
  • Additional resources for team member and manager well-being

Team Member Resource Groups

1 in 5 full-time team members actively participates in a team member resource group (TMRG)

S.H.E. (Supporting Honoring Empowering)

Our women’s network is focused on empowering, celebrating and  
supporting the diversity of women by fostering career development, personal growth and service to our communities, while uplifting one another.

LGBTQ+ & Allies 

This TMRG is centered around supporting our LGBTQ+ team members, providing education to all staff to create a safe environment for all GoHealth team members, and educating the GoHealth team on how to provide equitable and inclusive care to LGBTQ+ patients.

GoBLAST (Black Leaders Achieving Success Together)  

Our Black and African American TMRG’s focus is to foster an environment  
where Black and African Americans are empowered to grow and are seen  
and valued.

GoMamas 

The mission of the GoMamas is to support working moms as they navigate the balance of being a working mother by offering a safe space for women to relax, relate, and release the often-challenging emotions of motherhood.

 Environmental, social, and governance

Future goals

Social & Community

Growth of TMRGs in terms of active participants and # of TMRGs & expand the Human Rights Campaign’s Healthcare Equality Index to markets beyond New York

Environmental 

Source more environmentally friendly materials for build-out of new centers & align with vendors to reduce environmental impacts from supplies (delivery pollution, waste reduction, and more)

Our core values

Collaboration

Innovation

Diversity & Inclusion

Courage & Integrity

Accountability

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