Benefits Specialist I

JOB SUMMARY

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. This position requires one day per week in our Atlanta office.  

The Benefits Specialist I provides support to the People Team and other departments throughout the organization providing benefit program administration and benefit analysis support for the organization. This role will be responsible for providing benefit and leave of absence support for team members, day to day benefit changes for team members, the annual benefits open enrollment, and benefits & leave compliance such as ACA, Plan notices, state and federal laws.

JOB REQUIREMENTS


Education

 Bachelor’s Degree in Human Resources Management, Business Administration or a related field preferred. High School Diploma or equivalent required.

Work Experience

 1 years of benefit or other human resources experience required.
 Experience using Microsoft Office including Word, Excel, PowerPoint required.
 Health care experience in multi-state analysis preferred.
 Experience in managing and implementing projects and strategic change initiatives preferred.
 Benefits experience required.
 Leave of absence administration preferred.
 Excellent verbal and written communication and listening skills required.

Required Licenses/Certifications

 CCP, PHR or SPHR or other Human Resource Certification preferred

Additional Knowledge, Skills and Abilities Required

Core Competencies:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.

• Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.

• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.

• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

DECISION MAKING – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; cause change.

FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

INTERPERSONAL – Develops and maintains excellent working relationships within HR and other business departments.

BUILDING RAPPORT - Exercises skill and diplomacy to establish HR as a trusted, credible business partner; creates buy-in with customers.

ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

TECHNICAL COMPETENCE – Uses or gains knowledge that is necessary to perform the major functions that are described above (i.e., familiar with state/local laws that govern employment and can translate those into providing advice.)

WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.

CUSTOMER SERVICE – Demonstrates a results oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.

TEAMWORK/COLLABORATION – Demonstrates skills and abilities in collaborative efforts with experience in team/project oriented activities.

RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with employees at all levels of the organization to promote employee satisfaction. Projects excellent customer relations in all interactions.

Additional Knowledge, Skills, and Abilities Preferred

HR information systems/database experience.

ESSENTIAL FUNCTIONS

• Assists the employees in enrolling in dental, vision and medical insurance plans.
• Process benefit status changes in HRIS system timely.
• Assist with administration of annual benefits open enrollment and new hire benefits enrollment timely and accurately.
• Provides team members with explanations of benefits and instructing them on enrollment and fulfillment procedures.
• Assists with benefits compliance (ACA, Plan notices).
• Assist with leaves of absence programs in partnership with the company’s leave administrator and disability insurance carrier.
• Using a variety of systems maintains appropriate record-keeping in accordance with FMLA and system guidelines
• Ensures leave cases are administered in accordance with applicable state and federal laws and regulations including FMLA, ADAAA, and HIPPA
• Provides ongoing support for the People Team, benefits, and leave of absence teams.
• Escalates issues with benefit and leave processes and records.
• Projects: Assist the HR team with projects via planning, project management, data gathering and analysis.
• Partnerships: Establishes productive relationships and rapport with customers to gain joint understanding of business goals, strengths, and opportunities providing timely follow up on issues/concerns. This includes being there to listen.
• Field Support: Supports and assists with implementation of People Team initiatives to enhance successful rollout and acceptance throughout the organization. Alerts Manager on high-risk situations that may have an impact on the organization. Provide support for People Team initiatives to assure the successful rollout and acceptance of initiatives, policies, and programs throughout the organization.
• Assists People Team with special projects including spreadsheets for tracking. Special projects include any Compliance related projects or employee engagement projects.
• All other duties as assigned.