Team Leader (Medical Assistant) | GoHealth Urgent Care

In a collaborative manner, the Lead Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.

The Lead Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity, and Accountability.

Education:

High School Diploma or equivalent required
Graduate of a Medical Assisting Program preferred

Work Experience:

1+ years of Medical Assistant experience (strong clinical skills)
5+ years of experience or (medical) military experience in lieu of required certifications listed below
1+ years in a leadership role
1+ years x-ray experience preferred

Required Licenses/Certifications:

Basic Life Support (BLS) Required.

*Hire Date on or before 8/31/23 must obtain BLS certification by 3/31/24
*Hire Date on 9/1/23 to 9/30/23 must obtain BLS certification by 12/31/23
*Hire Date of 10/1/23 or after must obtain BLS certification within 30 days of hire date

One of the following certifications is required (or must obtain within 15 month of hire):

CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)
NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)

Must pass Motor Vehicle Report background check

Valid State Driver’s License

MA in WA State: must hold: 1) Certified MA (AAMA, NCCT, CMA, RMA) and WA certificate. (* Requires application with WA as "Certified MA"), OR 2) Registered MA (* Requires application with WA as "Registered MA)

MA in CA State: must hold: 1) Graduate of MA school needed + Certified OR, 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician, NP, PA, etc.

Knowledge of medical office management systems and procedures
Excellent time management skills and ability to multi-task and prioritize work

Social perceptiveness and service oriented
Excellent written and verbal communication skills
Strong organizational and planning skills
Proficiency in MS Office and patient management software

Essential Functions:

Patient Registration
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
Process co-pays and schedule patient appointments for assigned center.
Coordinate provider referrals to assigned Specialist.
Answer patient questions regarding their care and keep them informed of their status.

Patient Preparation and Rooming
Inform technical staff of patient flow.
Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.

Stocking
Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.

Administrative
Responsible for maintenance of medical records and scanning charts to patient files.
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
Ensure reception is well maintained
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.

All other duties as assigned.

Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

Position Summary:

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