Team Leader (Medical Assistant)
Berkley, Michigan | Medical Assistant
(Position at Henry Ford | GoHealth Urgent Care)
Position Summary:
- High School Diploma or equivalent required
- Graduate of a Medical Assisting Program preferred
- 1+ years of Medical Assistant experience (strong clinical skills)
- 5+ years of experience or (medical) military experience in lieu of required certifications listed below
- 1+ years in a leadership role
- 1+ years x-ray experience preferred
- Basic Life Support (BLS) Required.
- *Hire Date on or before 8/31/23 must obtain BLS certification by 3/31/24
- *Hire Date on 9/1/23 to 9/30/23 must obtain BLS certification by 12/31/23
- *Hire Date of 10/1/23 or after must obtain BLS certification within 30 days of hire date
- One of the following certifications is required (or must obtain within 15 month of hire):
- CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
- CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
- RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)
- NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
- Knowledge of medical office management systems and procedures
- Excellent time management skills and ability to multi-task and prioritize work
- Social perceptiveness and service oriented
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Proficiency in MS Office and patient management software
- Patient Registration
- Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
- Process co-pays and schedule patient appointments for assigned center.
- Coordinate provider referrals to assigned Specialist.
- Answer patient questions regarding their care and keep them informed of their status.
- Patient Preparation and Rooming
- Inform technical staff of patient flow.
- Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
- Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
- Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
- Stocking
- Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
- Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
- Administrative
- Responsible for maintenance of medical records and scanning charts to patient files.
- Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
- Ensure reception is well maintained
- Conduct courtesy call-backs for patient follow-up.
- Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
- Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
- All other duties as assigned.
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here.
About GoHealth Urgent Care
GoHealth Urgent Care has outstanding career opportunities in Atlanta, the Bay Area, Connecticut, Delaware, Maryland, Michigan, Missouri, New York, North Carolina, Northwest Arkansas, Oklahoma City, Portland/Vancouver, Texas and Virginia. And all of these positions have one thing in common: flexibility to practice and support urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives. Remote positions are also available.