Team Member Experience Scientist
Remote, | Human Resources (People Team)
(Position at GoHealth Urgent Care)
Position Summary:
- Support long-term vision, administration, and governance for team member listening tools, and integrate insights from key team member moments into a holistic view of organizational health and the overarching People Analytics strategy
- Manage GoHealth’s team member listening program across the team member experience
- Develop and upkeep internal and external benchmarks
- Evolve team member listening program beyond current capabilities
- Serve as a subject matter expert on survey design and team member listening including content creation, programing, analysis and insights reporting
- Partner with People Business Partner and other teams on developing tools and programs to support action taking by the right people at the right time
- Partner with teams across the organization for the design/implementation of tools that support feedback solicitation from team members
- Apply research and analytical strategies to advance understanding of the team member experience and deliver useful insights and solution recommendations
- Identify and oversee research to address questions, test hypotheses and drive strategic decisions, behaviors, and meaningful change
- Synthesize data and information into coherent stories, recommendations and actions
- Support the design, development, validation, testing, and implementation of practical, effective, defensible, and user-friendly talent assessment tools and processes
- Advanced degree (Ph.D. or M.A./ M.S. preferred) in Industrial Organizational Psychology, Behavioral Science or related field
- 2+ years experience with employee surveys, employee research and/or consulting required
- Experience with data analytics using statistical packages (R preferred)
- Experience with survey administration systems and applications (Qualtrics preferred)
- Understanding of data integration issues (validation and cleaning), familiarity with complex data and structures
- Interest in unstructured data analytics and NLP preferred
- Demonstrated ability to analyze and interpret data, and report back insights to technical and non-technical audiences
- Ability to present data and findings in succinct, compelling and narrative-driven ways
- High attention to detail to ensure accuracy and completeness
- Analytical and critical thinking skills.
- Ability to work with a collaborative team in a fast-paced, multi-faceted environment
- Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here.
About GoHealth Urgent Care
GoHealth Urgent Care has outstanding career opportunities in Atlanta, the Bay Area, Connecticut, Delaware, Maryland, Michigan, Missouri, New York, North Carolina, Northwest Arkansas, Oklahoma City, Portland/Vancouver, Texas and Virginia. And all of these positions have one thing in common: flexibility to practice and support urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives. Remote positions are also available.